Work Experience
Feel free to connect on LinkedIn, or take a look at my resume:
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Sr. Manager, Product Design
ServiceNow
2024 – Present
2023 – 2024: Sr. Staff Product Designer
2018 – 2023: Staff Product Designer
Leading end-to-end design process for Human Resources Service Delivery (HRSD) products, ranging from employee requester experiences to agent fulfiller experiences across multiple channels & ecosystems
Mentoring 1-2 product designers per year to help maintain design quality and consistent processes across the entire Employee Workflows business unit
Working closely with cross-functional partners to ensure high-quality delivery & implementation of products that meet end-user needs & business goals
UX Design Engineer II
Forcepoint | 2014 – 2018
• Led customer research and feature design for Cloud Web security and Cloud Email security products, including policy configuration and reporting
• Collaborated with business stakeholders to understand competitive landscape, gather feature requirements, and promote user-centered design thinking
• Conducted user research to understand customer needs and identify how they intersect with product & business goals
• Validated usability through testing low-fidelity prototypes, analyzing the results, and presenting design solutions to stakeholders & core development teams
• Delivered low-fidelity mockups and performed end-to-end development implementation reviews to ensure a consistent user experience
Information Architect
PINT | 2013 – 2014
• Led user research, design strategy, and project management for full-service web design & development agency with a diverse range of clients
• Provided end-to-end UX guidance for all clients, including heuristic evaluation, competitive analyses, and storyboarding
• Delivered sitemaps, functional specifications, wireframes, and interactive prototypes to clients and in-house development
Education
University of California, San Diego (UCSD)
Bachelor of Science
Cognitive Science, Human-Computer Interaction (HCI)